Refund policy

Balloon Order

Balloon Orders - all sales are final no refunds.
No shows - If an order is not picked up within 15 minutes of your reserve pick up time, you will be considered a no-show. If you need to reschedule your pick up time, you MUST call 30 minutes BEFORE your scheduled pick up time.
- A scheduled pick up time is the time texted or emailed to you.
Balloon Quality - we use the best quality balloons but even the best quality cannot compete with nature.
- Cold air, hot air, high humidity, changing barometric pressure, high altitudes, and moving air from fans and vents will reduce balloon float times.

Advisories

Direct sunlight can cause helium filled balloons to pop within 1 hour
Exposure to cold air can cause a helium filled balloon to shrink, reducing the size and float time of the balloon. Example: direct exposure to air vent
A constant breeze passing around a balloon will increase the speed at which helium molecules escape through the wall of the balloon, resulting in reduced float time. Keep balloons away from any type of breeze for maximum float time.